Privacy Policy for Aurora Stroke
At Aurora Stroke, we are deeply committed to protecting the privacy of our discerning clientele. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our site and in the course of providing our high-end automotive lifestyle and customization services. Your trust is paramount to us, and we handle all personal data with the utmost care and respect, in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and Canadian privacy legislation.
Information We Collect
We collect various types of information to provide you with an unparalleled service experience. This includes:
- Personal Identification Information: This may include your name, contact details (such as postal address, phone number), and payment information when you engage with us for bespoke vehicle detailing, performance tuning, or other services.
- Vehicle Information: Details about your vehicle, such as make, model, year, VIN, and current condition, are collected to accurately assess and provide our customization and care services.
- Preference Information: Your specific preferences regarding customization, materials, styles, and performance objectives help us tailor our services to your exact desires.
- Communications Data: Records of your interactions with us, including inquiries, service requests, and feedback, help us improve our service delivery.
- Technical Data: When you visit our online platform, we may automatically collect technical data such as IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform. This helps improve the functionality and security of our online presence.
How We Collect Your Information
We collect information through various methods:
- Direct Interactions: You provide us with your data when you inquire about our services, place an order, correspond with us via phone, email, or in person, or sign up for exclusive event access.
- Automated Technologies or Interactions: As you interact with our online platform, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.
How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To deliver our bespoke vehicle detailing, paint protection film application, ceramic coating services, interior design, custom wheel and tire packages, performance tuning, and other high-end automotive services.
- Client Relationship Management: To manage our relationship with you, including notifying you about changes to our terms or privacy policy, and responding to your inquiries.
- Marketing and Communication: To send you updates about new services, exclusive events, or limited edition accessory procurement that may be of interest to you, based on your preferences. You can opt out of these communications at any time.
- Internal Operations: For internal record keeping, billing, and improving our services, online platform functionality, and client experience.
- Security and Fraud Prevention: To ensure the security of our operations and prevent fraudulent activities.
- Legal Compliance: To comply with legal and regulatory obligations.
Disclosure of Your Information
We may share your information with:
- Service Providers: Trusted third-party service providers who assist us in delivering our services, such as payment processors, IT support, and shipping companies, under strict confidentiality agreements.
- Professional Advisors: Lawyers, bankers, auditors, and insurers for professional services when necessary.
- Law Enforcement or Regulatory Authorities: When required by law or to protect our rights, property, or safety, or that of our clients or others.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Your Data Protection Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw consent at any time where we are relying on consent to process your personal data.
To exercise any of these rights, please contact us using the details provided below.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our site with a revised date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Aurora Stroke
835 Burrard Street, Suite 1400
Vancouver, British Columbia, V6Z 2K6
Canada